In providing insurance broking and related services, we may collect personal information including:

• your name, address and contact details;

• date of birth and other identification information;

• information about your business, occupation, property or assets;

• information required to obtain insurance quotations or arrange insurance cover;

• insurance history, claims history and details of previous or existing policies;

• financial or payment information where required;

• information contained in correspondence, telephone calls, online enquiries and quote forms; and

• other information reasonably required to provide our services or meet our legal and regulatory obligations.

Depending on the type of insurance or service requested, we may also need to collect sensitive information where reasonably necessary and permitted by law.

How We Collect Information

We generally collect personal information directly from you when you:

• request a quote;

• complete an online form;

• speak with one of our brokers or staff;

• communicate with us by telephone, email or other electronic means;

• arrange, renew or amend an insurance policy; or

• make an enquiry or claim.

We may also receive information from insurers, underwriting agencies, claims managers, premium funders, referral partners, authorised representatives, service providers and other third parties involved in arranging or administering your insurance.

Our website may also collect technical information such as your IP address, browser information, device information, cookies and information about how you interact with our website.

How We Use Your Information

We may use your personal information to:

• provide insurance quotations and insurance broking services;

• assess your insurance requirements;

• obtain quotations from insurers and underwriting agencies;

• arrange, renew, amend and administer insurance policies;

• assist with claims;

• communicate with you regarding your insurance or enquiries;

• process payments and premium funding arrangements;

• improve our services, systems and website;

• conduct internal administration, reporting and compliance activities;

• send relevant service, marketing or promotional communications where permitted by law; and

• comply with legal, regulatory and financial services obligations.

Disclosure of Personal Information

To provide our services, we may disclose your personal information to relevant third parties including:

• insurers and underwriting agencies;

• insurance brokers and authorised representatives;

• claims managers, assessors and loss adjusters;

• premium funders;

• our Australian Financial Services Licence holder and related service providers;

• technology, software, hosting and data storage providers;

• professional advisers, auditors and compliance providers;

• government, regulatory or law enforcement bodies where required; and

• other parties where you have authorised us to do so or where permitted by law.

We only disclose personal information where reasonably necessary for our business activities, to provide services to you, or as otherwise authorised or required by law.

Overseas Disclosure

Some insurers, underwriting agencies, technology providers, service providers or other organisations we work with may operate or store information outside Australia.

Where personal information may be disclosed or stored overseas, we take reasonable steps to ensure it is handled appropriately and in accordance with applicable privacy requirements.

The countries involved may vary depending on the insurer, service provider and services being provided.

Website, Cookies and Analytics

Our website may use cookies, analytics services and similar technologies to understand how visitors use our website, improve its performance, measure advertising effectiveness and provide a better user experience.

These technologies may collect information such as your device type, browser, IP address, pages visited and interactions with our website.

You can generally control or disable cookies through your browser settings, although doing so may affect some website functionality.

Marketing

We may use your contact details to communicate with you about insurance products, services or other information we believe may be relevant to you where permitted by law.

You may opt out of marketing communications at any time by using the unsubscribe function provided or by contacting us.

Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored electronically or in other forms using our systems or those of trusted third-party service providers.

While we take reasonable precautions to protect information, no method of electronic transmission or storage can be guaranteed to be completely secure.

Accessing or Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact Strong Insurance using the contact details available on our website.

We may need to verify your identity before providing access to or changing personal information.

Privacy Complaints

If you have a concern or complaint about how we have handled your personal information, please contact us and provide details of your concern.

We will review your complaint and aim to respond within a reasonable timeframe.

If you are not satisfied with our response, you may have the right to refer your complaint to the Office of the Australian Information Commissioner (OAIC) or another applicable external dispute resolution body.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, technology, legal obligations or information-handling practices.

The current version will be published on our website.

Contact Us

For questions about this Privacy Policy, requests to access or correct personal information, or privacy-related complaints, please contact:

Strong Insurance Pty Ltd
ABN 71 663 118 303 | CAR 1301435

Website: www.stronginsurance.com.au

Email: info@stronginsurance.com.au